FAQs

About Customer Service Team


No, you are through to the Customer Service Team. We take all calls and enquiries for all Nottingham City Council Leisure Centres, and are able to help you in any way.


Once you have an Active Nottingham account, you can book and pay for activities online. You can download our app from the App Store and Google Play, just search ‘NCCSport’ or visit our dedicated booking website; www.booknottinghamsport.co.uk  


To secure your activity payment will be taken at the time of the booking.

Active Nottingham Membership


An Active Nottingham account is a free account that is set-up after you have registered onto our booking system. Creating an Active Nottingham account will allow you to book online and get a small discount off activities.


Full price, is the price you pay for any activities and do not have an Active Nottingham Account.

The Active Nottingham Member price is for those who have a registered Active Nottingham account with us.

Concession rate is for those who are City residents, and are over the age of 60 or are in receipt of benefits. This price also applies to any child who lives within the City boundary


To be granted up to 50% off you will need to be a Nottingham City Council resident in receipt of Jobseekers Allowance/Universal Credit, Income Support, Employment and Support Allowance, along with DLA/PIP.  A benefit award letter dated within the previous 3 months and proof of residency must be shown at reception in order for this to be applied. Proof of ongoing eligibility to access this rate will be required annually.


Of course, a replacement Active Nottingham card/fob/wristband, can be purchased at reception for a fee of £3.00

General Leisure Centre Information


All centres apart from the Victoria Leisure Centre in Sneinton have their own car park. For Victoria, your nearest Car Parks are: Brooke Street and Handel Street pay and displays.


Unfortunately not. Any gaps in the Swimming Timetable means the pool is closed to the public. This could be due  to swimming lessons, private hire or maintenance for example.

About The Gym


Yes, gym inductions are mandatory across all our Leisure Centres and can be booked by calling 0115 8761600.


Active Nottingham members can use the gym from 14 years of age but must be accompanied by a responsible person aged 16+.

About Swimming


Children from 8 years of age can access the pool on their own. Children under the age of 8 must be accompanied in the pool by an adult ages 16 years plus.


All of our pools have pool hoists. If you require any further assistance please speak to reception on arrival where a member of staff will be happy to help.

Direct Debit Memberships


You can join one of our Direct Debit memberships, by either visiting the leisure centre of your choice or phoning the Customer Service Team on 0115 8761600.


Direct Debits are collected on the 5th day of each month or the next working day where the 5th falls on a weekend or Bank Holiday.


You can cancel your membership as per your Terms and Conditions by contacting the Customer Service Team on 0115 876 1600 or by completing our Membership Cancellation Form.

To process your cancellation we will need you name, address, date of birth and the membership you wish to cancel.

All cancellations require a 30-day notice period from the next Direct Debit collection date.


We can freeze your membership and will need you to contact us with 30 days notice of your next payment to enable us to process your request.

You will be charged £6.99/month for freezing your membership. You can freeze your membership for a minimum of 2 months and maximum of 4 months. 

Freezing is not applicable on coached memberships such as Swimming and Tennis lessons.


You are unable to cancel if you are still within the initial term of the agreement, (11 full fee Direct Debit payments), unless the following conditions are met:

  • You move more than 25 miles away from the site you signed up at
  • You are made redundant or are declared bankrupt
  • You are unable to train due to medical reasons.

In these instances proof will be required upon cancellation request.

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